I was blown away by the incredibly rapid response to my request for assistance. I truly appreciated being able to walk through the entire house with the thermal camera getting immediate feedback with the problem areas. I could not believe how fast people got here and began addressing the problems. The employees were not what I was used to dealing with. If I or my wife asked a question, they would stop what they were doing and listen to the question. They would answer with a smile and often take us to the area we were concerned about and thoroughly explain and show us what we needed to know. Each day they would show us what they had done and let us know what was going to happen the next day. Each day the furnace ran less and less while the house got quieter. At the end of the job, a complete explanation of the entire process was confirmed. I truly believe that for the size house we have, what it took to get the house insulated correctly, and the amount of money spent to get to that point, was beyond reasonable. Our expectations were not only met, they were exceeded. We can't thank you and your guys enough!