The office kept in contact with me to update me on arrival time of the technician. The technician was very good. He arrived early as he finished his prior appointment early, which was fine with me. He explained what he was doing and how this should fix my problem and hopefully it does fix the frozen drain this winter. He also left the area clean. He showed me pictures, but I forgot to ask him to send them to me. If possible, could the pictures be sent to my phone. Thank you.